|
|
|
|
|
| Home > Help | |
|
Help
Customer Service will answer questions regarding security, warranties and delivery. The Helpdesk will guide you through managing your account with ausgeo.com.au, ordering and technical questions. Contact our Support Team How may we help you? To register with Australian Geographic, you need to purchase a product. This will take you to the checkout page where you simply click the "join" feature, and you will be automatically registered and logged in to continue the check out. When you register with Australian Geographic, your e-mail address will be your user ID. You can set up your own shopping list for items you wish to purchase regularly. PLEASE NOTE: We do not store credit card details with your account information which means you must re-enter this information for each purchase. Changing your personal details Simply send a message to ausgeo.com.au via your member's messaging service requesting a change of details. Simply send a message to ausgeo.com.au via your member's messaging service requesting a change of details. DO NOT register as a new user as you will lose any purchase histories and account information, including credits. I have forgotten my password. What can I do? If you forget your password, simply send a message to ausgeo.com.au via your member's messaging service requesting a change of details.. An e-mail will be sent to your address with your nominated Australian Geographic password. Remember that e-mail addresses and passwords are case sensitive. If this still does not work, please call us. The site rejects my e-mail address If the site tells you that your e-mail address is incorrect, please check that it doesnòt contain white-space, commas (,) and it is written in the correct syntax such as: ab@x.y.z The site tells me my e-mail is already in use Every e-mail in our database must be unique. This should not be a problem for most customers, but it can affect people who share a common e-mail. If you are receiving an error stating that the e-mail is already in use, please discuss it with other users you share it with - you will need to set a common password and personal information. Ordering is easy, all you need to is follow these steps:
All prices & offers are subject to change without
notice. Errors & omissions excepted. All prices include GST. Our customer service department is always happy to help you with any of your inquiries or problems. As Australian Geographic is an online service we are only able to take your orders over the internet. When you enter the quantity of a product, you must enter a whole number (1,2,3,4,‰). Do not enter fractions, decimals or weights. Products are sold by a multiple of their ³unitò. There is a known problem with versions of Netscape navigator prior to 4.06. A warning will be displayed: Certificate authority is expired To resolve this problem, download the current version of Navigator from Netscape Issues with Macintosh Users Using Internet Explorer There is a known problem with versions of Microsoft Internet Explorer prior to 4.51. A warning will be displayed: Unable to establish a secure
connection to site. To resolve this problem, download the current version of Internet Explorer from Microsoft The web site seems slow, what could be wrong? Sometimes there are problems with the Internet. If the site appears slow, it could mean that there is a problem somewhere along the network ³pathò between your computer and our web server. Due to the nature of the Internet, we are not able to monitor every possible connection. Network problem are beyond our control, but it is the nature of ISPòs to monitor and fix network problems ASAP.
An Internet proxy or cache may cause problems accessing our site. It may confuse the site or browser by displaying incorrect information or not being able to register your identity. To overcome this, please put "www.Australian Geograpic" in the list of Proxy Server Exclusions. This setting can be found in your browseròs Options or Preferences menu. Please see your browseròs help section on how to do this.
|
 |
|||||||||||
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
 |
|
||||||||||
